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COMPLAINTS

Matrix of Consumer Agencies and Areas of Concern

Specific Concern Agency Concerned
Telephone rates, cellphones, TV and radio broadcast National Telecommunications Commission (NTC)
Adulterated livestock feeds, vaccines, pharmaceuticals and biologics Bureau of Animal Industry (BAI) - Animal Feed Standard Division and Laboratory Services
Pet animals Bureau of Animal Industry (BAI) - Animal Health Division
Fertilizer and pesticide Department of Agriculture (DA) - Fertilizer and Pesticide Authority (FPA)
Rice National Food Authority (NFA)
Processed and unprocessed meat and dressed chicken National Meat Inspection Service (NMIS)
Fruits and Vegetables Bureau of Plant and Industry (BPI)
Banks, non-bank financial institutions, pawnshops, and credit cards Bangko Sentral ng Pilipinas (BSP)
Prices of coconut oil, husked nuts, and fresh young coconuts

Quality standards of coconut-based products
Philippine Coconut Authority (PCA)
Sugar quality and price Sugar Regulatory Administration (SRA)
Quality/price of the liquefied petroleum gas (LPG) and liquid fuels Oil Industry Management Bureau (OIMB)
Electricity Energy Power Industry Management Bureau (EPIMB)/Department of Energy-Consumer Welfare and Promotion Office (DOE-CWPO)/Energy Regulatory Commission (ERC)
Forest and forest-based products Department of Environment and Natural Resources (DENR)
Ozone-depleting substances Department of Environment and Natural Resources (DENR)
Life and non-life insurance claim, pre-need plans such as educational, pension and memorial Insurance Commission (IC)
Mutual funds (investment); financing/lending; listed companies, registered issuers of securities (time sharing) Securities and Exchange Commission (SEC) - Corporation Finance Department
Claim for insured deposit; follow-up status of claim for insured deposit; queries on deposit insurance coverage, other bank related issues/concerns i.e. unserviced withdrawals, ATM problems, etc. Philippine Deposit Insurance Corp. (PDIC)
Manufactured products Department of Trade and Industry (DTI)
Hospitals and doctor's services, processed foods, drugs, cosmetics, and medical services or household products with hazardous substances Department of Health (DOH), Center for Health Development Metro Manila, and Food and Drug Administration (FDA)
Fish and fishery products Bureau of Fisheries and Aquatic Resources (BFAR)
Food in restaurants, eateries and sidewalk vendors as well as on regulation  of practice relative to weights and measures City Health Office of the concerned Local Government Units (LGUs) 

How to File A Complaint

For service complaints on warranties, No Return, No Exchange (NRNE) and other mediatable related complaints, kindly prepare a consumer complaint letter addressed to and with the following information:

Joseph Manuel P. Pamittan
Atty. V, Mediation Division
DTI Fair Trade Enforcement Bureau (FTEB)
UPRC Building 315 Sen. Gil J. Puyat Ave.,
1200 Makati City, Philippines

1. Complete name, address and contact number of complainant and respondent
2. Narration of facts
3. Demand
4. Scan and attach proof of transaction and any government issued ID of the complainant

or you may download and fill-out the Complaint Form

Kindly send via e-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it.

For inquiries and follow-up, you may call FTEB-Mediation Division at (+632) 975.7965

For complainants residing outside Metro Manila, please refer to the directory for the appropriate provincial office.

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