Know where to address consumer concerns:

*For visitors in ASEAN, click here to know where to address your complaint.

Specific Concern	Agency Concerned	Contact Details
Telephone rates, cellphones, TV and radio broadcast	National Telecommunications Commission (NTC)	924.4042 924.4048 921.3251 926.7722
Adulterated livestock feeds, vaccines, pharmaceuticals and biologics	Bureau of Animal Industry (BAI)-Animal Feed Standard Division and Laboratory Services	924.7954 924.7951 920.89.26
Pet animals	BAI-Animal Health Division	928.2743 928.2836 928.2837
Fertilizer and pesticide	Department of Agriculture-Fertilizer and Pesticide Authority (DA-FPA)	920.8173 920.0068 355.2684 920.8238 426.5058
Rice	National Food Authority (NFA)	928.3507 454.1344 454.1214
Processed and unprocessed meat and dressed chicken	National Meat Inspection Services (NMIS)	924.7980 920.0425 921.4473
Fruits and vegetables	Bureau of Plant and Industry (BPI)	524.0779 525.7909 525.7857
Banks, non-bank financial institutions, pawnshops, and credit cards	Bangko Sentral ng Pilipinas (BSP)	523.4832 523.3631 524.7011 local 2584
Prices of coconut oil, husked nuts, and fresh young coconuts Quality standards of coconut-based products	Philippine Coconut Authority (PCA)	925.4530 928.4501 locals 403, 409, and 521 928.4504 local 501 928.4501 local 402
Sugar quality and price	Sugar Regulatory Administration (SRA)	455.7402 455.1589 455.2352
Quality/price of the liquefied petroleum gas (LPG) and liquid fuels	Oil Industry Management Bureau (OIMB)	840.2114 840.2184
Electricity	Energy Power Industry Management Bureau (EPIMB)/ Department of Energy-Consumer Welfare and Promotion Office (DOE-CWPO)/ Energy Regulatory Commission (ERC)	840.2120/ 840.2267/ 687.5544 consumer@erc.gov.ph
Forest and forest-based products	Department of Environment and Natural Resources (DENR)	928.1244 928.4696
Ozone-depleting substances	Department of Environment and Natural Resources (DENR)	927.4784 928.2778
Life and non-life insurance claim, pre-need plans such as educational, pension and memorial	Insurance Commission (IC)	523.8461 to 70 locals 103 and 127 404.1758
Mutual funds (investment); financing/lending; listed companies, registered issuers of securities (time sharing)	Securities and Exchange Commission (SEC)-Corporation Finance Department	581.8508 584.6103
Claim for insured deposit; follow-up status of claim for insured deposit; queries on deposit insurance coverage, other bank related issues/concerns i.e. unserviced withdrawals, ATM problems, etc.	Philippine Deposit Insurance Corp. (PDIC)	841.4630 to 31
Manufactured products	Department of Trade and Industry (DTI)	751.3330
Hospitals and doctor’s services, processed food, drugs, cosmetics, and medical services or household products with hazardous substances	Department of Health (DOH), Center for Health Development Metro Manila, and Food and Drug Administration (FDA)	535.4591 535.4556 535.4538
Fish and fishery products	Bureau of Fisheries and Aquatic Resources (BFAR)	379.5594 454.1083 454.4362
Food in restaurants, eateries and sidewalk vendors as well as on regulation of practice relative to weights and measures	City Health Office of the concerned Local Government Units (LGUs)

For inquiries on consumer-related policies, contact:

Bureau of Trade Regulation and Consumer Protection (BTRCP)
2/F, Trade and Industry Bldg.
361 Sen Gil J. Puyat Ave., Makati City
Tel. No.: (+632) 751.0384

For provincial and regional areas, you may visit the DTI Regional/Provincial Office near you.