CONSUMER WELFARE & BUSINESS REGULATION

Consumer Corner
Welcome to the Consumer Corner Section!

Know where to address consumer concerns:

*For visitors in ASEAN, click here to know where to address your complaint.


Specific Concern Agency Concerned Contact Details
Telephone rates, cellphones, TV and radio broadcast National Telecommunications Commission (NTC) 924.4042
924.4048
921.3251
926.7722
Adulterated livestock feeds, vaccines, pharmaceuticals and biologics Bureau of Animal Industry (BAI)-Animal Feed Standard Division and Laboratory Services 924.7954
924.7951
920.89.26
Pet animals BAI-Animal Health Division 928.2743
928.2836
928.2837
Fertilizer and pesticide Department of Agriculture-Fertilizer and Pesticide Authority (DA-FPA) 920.8173
920.0068
355.2684
920.8238
426.5058
Rice National Food Authority (NFA)  928.3507
454.1344
454.1214
Processed and unprocessed meat and dressed chicken National Meat Inspection Services (NMIS)  924.7980
920.0425
921.4473
Fruits and vegetables Bureau of Plant and Industry (BPI) 524.0779
525.7909
525.7857 
Banks, non-bank financial institutions, pawnshops, and credit cards Bangko Sentral ng Pilipinas (BSP)  523.4832
523.3631
524.7011 local 2584
Prices of coconut oil, husked nuts, and fresh young coconuts



Quality standards of coconut-based products
 
Philippine Coconut Authority (PCA) 925.4530
928.4501 locals 403, 409, and 521

928.4504 local 501
928.4501 local 402
 
Sugar quality and price Sugar Regulatory Administration (SRA) 455.7402
455.1589
455.2352
Quality/price of the liquefied petroleum gas (LPG) and liquid fuels Oil Industry Management Bureau (OIMB) 840.2114
840.2184
Electricity Energy Power Industry Management Bureau (EPIMB)/
Department of Energy-Consumer Welfare and Promotion Office (DOE-CWPO)/
Energy Regulatory Commission (ERC)
840.2120/
840.2267/
687.5544
consumer@erc.gov.ph
Forest and forest-based products Department of Environment and Natural Resources (DENR) 928.1244
928.4696
Ozone-depleting substances Department of Environment and Natural Resources (DENR) 927.4784
928.2778
Life and non-life insurance claim, pre-need plans such as educational, pension and memorial Insurance Commission (IC)  523.8461 to 70
locals 103 and 127
404.1758
Mutual funds (investment); financing/lending; listed companies, registered issuers of securities (time sharing) Securities and Exchange Commission (SEC)-Corporation Finance Department 581.8508
584.6103
Claim for insured deposit; follow-up status of claim for insured deposit; queries on deposit insurance coverage, other bank related issues/concerns i.e. unserviced withdrawals, ATM problems, etc. Philippine Deposit Insurance Corp. (PDIC) 841.4630 to 31
Manufactured products Department of Trade and Industry (DTI)  751.3330
Hospitals and doctor’s services, processed food, drugs, cosmetics, and medical services or household products with hazardous substances  Department of Health (DOH), Center for Health Development Metro Manila, and Food and Drug Administration (FDA) 535.4591
535.4556
535.4538
Fish and fishery products Bureau of Fisheries and Aquatic Resources (BFAR) 379.5594
454.1083
454.4362
Food in restaurants, eateries and sidewalk vendors as well as on regulation of practice relative to weights and measures City Health Office of the concerned Local Government Units (LGUs)  

For inquiries on consumer-related policies, contact:

Bureau of Trade Regulation and Consumer Protection (BTRCP)
2/F, Trade and Industry Bldg.
361 Sen Gil J. Puyat Ave., Makati City
Tel. No.: (+632) 751.0384

For provincial and regional areas, you may visit the DTI Regional/Provincial Office near you.
Wednesday, April 23, 2014 4:12PM GMT+8

Need Help?

DTI Call Center

(+632) 751.3330

(+63917) 834.3330

MSME Assistance

(+632)751.5096

Export Assistance

(+632) 465.3300

Investment Assistance

(+632) 895.8322

Office Hours : (GMT+8) 8:00AM - 5:00PM Monday to Friday




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