Photo courtesy of DAP Facebook Page. Representatives from key government agencies: Department of Trade and Industry – Philippine Accreditation Bureau, Department of Science and Technology MIMAROPA Regional Office, Professional Regulation Commission, Technical Education and Skills Development Authority, Western Visayas Medical Center, J.H. Cerilles State College, and the City Government of Imus.

In its commitment to enhancing operational efficiency and continuously improving services, the Philippine Accreditation Bureau (PAB) of the Department of Trade and Industry (DTI) participated in the Public Service Value Chain Workshop organized by the Development Academy of the Philippines (DAP). The workshop was held from November 18 to 22, 2024, at the O.D. Corpuz Hall, DAP Building in Pasig City. It was attended by representatives from PAB’s Laboratory Accreditation Division (LAD), Management System Accreditation Division (MSAD), and Promotion and Documentation Division (PDD).

The workshop aimed to equip participants with tools and knowledge to optimize public service delivery through the Public Service Value Chain framework, which promotes citizen-focused, efficient, and transparent government operations. Through this intensive five-day program, the PAB representatives gained valuable insights into streamlining organizational processes, optimizing resource allocation, and improving service delivery.

By identifying inefficiencies and applying systematic improvements, the bureau aims to reduce turnaround times, maximize the impact of its resources, and foster a culture of transparency and accountability. This initiative underscores PAB’s dedication to aligning its accreditation services with global best practices while ensuring that its stakeholders’ needs are met effectively.

The program was structured to help participants fully understand the intricacies of the Public Service Value Chain and its application in public-sector organizations. It included lectures on foundational concepts, practical exercises on mapping organizational processes, and interactive sessions on developing strategies to monitor and enhance value chain effectiveness. The workshop culminated in the presentation of participants’ initial Public Service Value Chain models, which showcased practical applications of the principles they learned. These activities not only strengthened their technical knowledge but also empowered them to implement innovative solutions that improve internal processes and enhance stakeholder satisfaction.

From left to right: DAP Director Gilbert Lumantao, Ms. Jennilyn Macabale (MSAD), Mr. Jenebert Opinion (PDD), Ms. Japhet Celis (PDD), Ms. Ella Mariel Antonio (LAD), Ms. Michelle Esteban (LAD), and DAP Program Director Mr. Peter Dan B. Baon during the awarding of the Certificate of Completion.

The insights gained from this workshop will further enable PAB to align its accreditation practices with broader public service goals of transparency, accountability, and responsiveness.

Release Date: 02 December 2024.

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