“The Regional Report on Needs and Gaps of Consumer Dispute Resolution in ASEAN was developed with the support of the Deutsche Gesellschaft fuer Internationale Zusammenarbeit (GIZ) GmbH and was published on 30 September 2023. This regional report aims to provide information and analysis as a baseline to assist ASEAN Member States (AMS) in further developing their respective
consumer dispute resolution and redress mechanisms.

The regional report contains an analysis of the similarities and differences among consumer dispute resolution and redress mechanisms in ASEAN. It also identifies any remaining gaps and suggests areas for improvement, towards the long-term vision of having in place effective redress mechanisms within and across all AMS to deal with both domestic and cross-border consumer disputes.